Nordic Speaking Multilingual Support Representative

Nordic Speaking Multilingual Support Representative

Patrique Mercier Recruitment is thrilled to present an exceptional opportunity for a Nordic Speaking Multilingual Support Representative. This key role is essential for providing outstanding customer support to our diverse clientele across Northern Europe.

In this position, you will support customers primarily in Nordic languages, including Swedish, Norwegian, Finnish, and Danish, while also addressing inquiries and resolving issues in English or other languages as necessary. Your ability to communicate effectively and provide empathetic solutions will greatly enhance customer satisfaction.

Key Responsibilities

• Engage with customers through various channels, including phone, email, and chat in Nordic languages and English
• Provide accurate information about products and services tailored to customer needs
• Resolve customer issues effectively, ensuring timely and satisfactory solutions
• Document all customer interactions thoroughly to maintain comprehensive records
• Collaborate with team members to continuously enhance the quality of customer support
• Maintain up-to-date knowledge of product offerings and company policies to assist customers