Nordic Speaking Frontline Support Representative

Nordic Speaking Frontline Support Representative

Patrique Mercier Recruitment is thrilled to announce an exciting opportunity for a Nordic Speaking Frontline Support Representative! If you have a passion for customer service and enjoy assisting others, we would love for you to join our vibrant team.

In this role, you will be the first point of contact for our Nordic customers, which may include Swedish, Danish, Norwegian, or Finnish speakers, providing them with support and assistance through various channels, including phone, email, and live chat. Your commitment to delivering exceptional service will be vital in creating positive customer experiences and building strong relationships. Join us in making a difference in our customers' journeys!

Responsibilities

• Provide excellent customer support to Nordic-speaking clients through multiple communication channels.
• Effectively resolve customer inquiries and complaints to ensure satisfaction and brand loyalty.
• Maintain accurate records of customer interactions, inquiries, and resolutions.
• Collaborate with colleagues to improve service delivery and share best practices.
• Stay up-to-date on company products, services, and policies to provide accurate information to customers.
• Adhere to company standards and guidelines for quality customer service.