Nordic Speaking End User Support Specialist

Nordic Speaking End User Support Specialist

Patrique Mercier Recruitment is excited to offer a fantastic opportunity for a Nordic Speaking End User Support Specialist. In this essential role, you will be responsible for providing exceptional support to our Nordic-speaking clients, ensuring they receive the assistance they need across multiple platforms.

Your main duties will include troubleshooting various IT issues while maintaining a strong focus on customer satisfaction. If you are passionate about technology and enjoy helping others, we encourage you to apply!

Become an integral part of our dynamic team and enhance user experiences!

Responsibilities

1. Deliver high-quality end-user support to Nordic-speaking clients via phone, email, and chat.
2. Troubleshoot and resolve a range of hardware, software, and application-related issues effectively.
3. Document customer interactions and maintain detailed records of support requests.
4. Collaborate with cross-functional teams to facilitate the efficient resolution of issues.
5. Stay updated on product knowledge to assist customers accurately.
6. Participate in the continuous improvement of internal support processes and documentation.