Nordic Speaking Email Support Specialist

Nordic Speaking Email Support Specialist

Patrique Mercier Recruitment is excited to introduce a new opening for a Nordic Speaking Email Support Specialist! We are in search of dynamic individuals who are passionate about providing exceptional customer service through effective written communication in Nordic languages.

In this role, you will assist our Nordic-speaking customers by managing their inquiries and resolving issues via email. Your strong communication skills will be essential in fostering positive customer relationships and ensuring satisfaction. Be part of a team dedicated to delivering outstanding customer experiences!

Responsibilities

• Handle customer inquiries and concerns through email communication promptly and professionally.
• Provide accurate information about our products and services to facilitate customer understanding.
• Maintain detailed records of customer interactions and resolutions in the appropriate systems.
• Collaborate with team members to improve service processes and enhance overall customer satisfaction.
• Stay informed about product offerings and any relevant updates to provide informed and effective support.
• Gather and analyze customer feedback to identify areas for service improvement.