Nordic Speaking Customer Service For Finance Industry - Remote Eligible

Nordic Speaking Customer Service Representative

Patrique Mercier Recruitment, the leading agency for candidates seeking jobs in their native language across various countries, is excited to announce an opportunity for a Nordic Speaking Customer Service Representative in the Finance industry. Our expertise lies in several sectors, including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. We take pride in our recruitment process, which is designed to align the best candidates with the right employers, ensuring mutual satisfaction and success. As part of our commitment to help you find your dream job abroad, we are searching for an individual who can thrive in a dynamic customer service environment while utilizing their Nordic language skills to assist clients in the finance sector. This role offers you the chance to join a passionate team dedicated to excellent customer service while operating within a globally recognized and supportive community.

Responsibilities

• Provide exceptional customer service to finance clients in Nordic languages.
• Respond to client inquiries via phone, email, and chat in a timely manner.
• Resolve customer issues efficiently while adhering to company policies and procedures.
• Assist clients with account management and product questions related to finance services.
• Gather feedback from users to improve service delivery and enhance customer satisfaction.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Collaborate with other departments to resolve complex customer issues and ensure customer needs are met.