Nordic Speaking Customer Service For Information Technology (IT) Industry - Remote Eligible

Nordic Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in various industries, including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process ensures that we match the best candidates with the right employers, making your job search process seamless and efficient. This position offers a unique opportunity for individuals fluent in Nordic languages to leverage their skills in a dynamic tech environment. As part of our commitment to connect talented individuals with their dream jobs abroad, you will play a vital role in providing exceptional customer service and support to clients in the IT sector. Join us at Patrique Mercier Recruitment and be a part of a vibrant team where your language skills can shine while contributing to the success of leading tech companies. Contact us to learn how we can help you embark on your career journey in a foreign country, all while utilizing your language expertise and customer service skills.

Responsibilities

• Provide exceptional customer support to Nordic-speaking clients in the IT sector.
• Respond to inquiries and troubleshoot technical issues via phone, email, and chat.
• Assist customers with product-related questions and guide them through software installations.
• Document customer interactions and issues accurately in the customer service database.
• Collaborate with technical teams to resolve complex customer problems promptly.
• Contribute to team performance by sharing best practices and insights for customer service improvements.
• Participate in training programs to enhance product knowledge and customer service skills.