German Speaking Tier 1 Support Agent

German Speaking Tier 1 Support Agent

Patrique Mercier Recruitment is pleased to announce an exciting opportunity for a German Speaking Tier 1 Support Agent! If you are fluent in German and have a strong commitment to delivering outstanding customer service, this position could be perfect for you.

In this role, you will serve as the first point of contact for our German-speaking customers, assisting them with inquiries and resolving a variety of technical issues. Your strong communication skills and dedication to customer satisfaction will be essential in ensuring a positive customer experience.

Join our enthusiastic team where your contributions are valued, and you will have the chance to develop your skills in a supportive environment!

Responsibilities

• Provide high-quality Tier 1 support to German-speaking customers through various channels, including phone, email, and chat.
• Troubleshoot and resolve basic technical inquiries and service-related issues.
• Accurately document customer interactions in the support database.
• Offer clear guidance and instructions on product features to customers.
• Escalate complex issues to higher-tier support when necessary.
• Maintain a positive and professional demeanor in all customer interactions.