German Speaking Technical Support Advisor

German Speaking Technical Support Advisor

Patrique Mercier Recruitment is delighted to announce an opening for a German Speaking Technical Support Advisor! This position is designed for individuals who are fluent in German and possess a keen interest in technology and customer service.

As a German Speaking Technical Support Advisor, you will offer high-level technical support to German-speaking customers, helping them troubleshoot and resolve issues with our products and services. Your expertise and assistance will play a critical role in enhancing customer satisfaction and loyalty.

Join our proactive and dynamic team, and make a measurable impact on the customer experience while advancing your professional development!

Responsibilities

• Provide exceptional technical support to German-speaking customers via phone, email, and chat.
• Troubleshoot and resolve various technical issues related to hardware, software, and networking.
• Accurately document customer inquiries and the resolutions provided in the support system.
• Coordinate with other teams to escalate issues when necessary and contribute to continuous improvement.
• Stay current with product info and company policies to deliver accurate support.
• Maintain a positive and professional attitude during all customer interactions.