German Speaking Streaming Platform Support Representative

German Speaking Streaming Platform Support Representative

Patrique Mercier Recruitment is excited to present a fantastic opportunity for a German Speaking Streaming Platform Support Representative! If you are passionate about customer service and the world of streaming, we invite you to join our dynamic team.

In this role, you will be the first point of contact for our German-speaking clients, providing them with top-notch support and assistance related to our streaming platform. You will handle inquiries across multiple communication channels and ensure that our users receive an exceptional experience.

Your expertise will help users fully enjoy their favorite shows and movies, enhancing their streaming journey!

Responsibilities

• Provide outstanding support to German-speaking customers via email, chat, and phone.
• Diagnose and resolve technical issues related to the streaming platform.
• Offer detailed guidance on platform features, account management, and subscription options.
• Maintain accurate records of customer interactions in our support system.
• Work closely with the technical team to seek solutions for more complex issues.
• Participate in ongoing training to remain well-informed about platform updates and strategies.