German Speaking Streaming Platform Support Representative

German Speaking Streaming Platform Support Representative

Patrique Mercier Recruitment is excited to offer a fantastic opportunity for a German Speaking Streaming Platform Support Representative! If you are dedicated to providing excellent customer service and have a passion for streaming content, we want to hear from you.

In this role, you will be the primary point of contact for our German-speaking customers, assisting them with their inquiries, troubleshooting technical issues, and ensuring a seamless streaming experience. Your proactive support will help users fully enjoy their favorite shows and movies.

Join our supportive team and make a significant impact in enhancing the user experience!

Responsibilities

• Deliver top-notch customer support to German-speaking users via email, chat, and phone.
• Identify, troubleshoot, and resolve technical issues related to the streaming platform.
• Guide customers on platform features, account management, and subscription details.
• Document customer interactions and resolutions accurately in our support system.
• Collaborate with technical teams to resolve complex issues efficiently.
• Engage in ongoing training to stay updated on platform changes and best support practices.