German Speaking Streaming Platform Support Representative

German Speaking Streaming Platform Support Representative

Patrique Mercier Recruitment is pleased to offer an excellent opportunity for a German Speaking Streaming Platform Support Representative! If you have a passion for customer service and a keen interest in the streaming industry, we would love to have you on our team.

In this role, you will provide dedicated support to our German-speaking customers, assisting them with their inquiries, troubleshooting issues, and ensuring a smooth and enjoyable experience on our streaming platform. You will be essential in helping users access their favorite content effortlessly.

Join us and be a part of enhancing the user experience for our valued customers!

Responsibilities

• Provide high-quality customer support to German-speaking clients through email, chat, and phone.
• Troubleshoot and resolve technical issues related to the streaming platform.
• Assist customers with inquiries regarding account management, features, and subscriptions.
• Maintain detailed and accurate records of customer interactions in our support system.
• Collaborate with the technical team to resolve complex issues when necessary.
• Participate in training sessions to stay updated on the latest platform developments and service enhancements.