German Speaking Service Desk Analyst

German Speaking Service Desk Analyst

Patrique Mercier Recruitment is delighted to offer an exciting opportunity for a German Speaking Service Desk Analyst to join our dedicated and proactive team. We are looking for tech-savvy individuals who are passionate about providing high-quality customer support to our German-speaking clients.

In this role, you will be the first point of contact for clients experiencing technical difficulties, providing assistance through various channels, including phone, email, and chat. Your expertise in troubleshooting and resolving issues will be key to delivering excellent service and ensuring customer satisfaction.

This position offers a chance to progress your career within a collaborative and growth-oriented environment!

Responsibilities

• Provide exceptional technical support to German-speaking customers across various communication platforms.
• Troubleshoot and resolve a variety of hardware, software, and networking problems efficiently.
• Document all customer interactions accurately while managing support tickets.
• Collaborate with technical teams to escalate and resolve complex issues as necessary.
• Participate in training sessions and continuous learning to enhance service delivery and product knowledge.
• Actively contribute to improving service quality based on customer feedback.