German Speaking In - game Support Analyst

German Speaking In-Game Support Analyst

Patrique Mercier Recruitment is excited to offer a unique opportunity for a German Speaking In-Game Support Analyst! If you are a gaming enthusiast with strong communication skills, we want to hear from you.

In this role, you will be responsible for providing real-time support to German-speaking players within the gaming environment. Your mission will be to troubleshoot issues, resolve player inquiries, and enhance the overall gaming experience through efficient and effective support.

This position allows you to join a supportive team in a fast-paced industry, where you can utilize your skills and passion for gaming.

Responsibilities

• Deliver exceptional in-game support to German-speaking players via chat and email.
• Troubleshoot and resolve issues related to gameplay, account management, and technical challenges.
• Document all player interactions and resolutions accurately in the support system.
• Collaborate with game developers and other support teams to escalate and resolve complex issues.
• Engage with the gaming community to provide guidance and best practices.
• Stay updated on game features, updates, and trends to provide knowledgeable support.