German Speaking Email Support Specialist

German Speaking Email Support Specialist

Patrique Mercier Recruitment is excited to announce a new opportunity for a German Speaking Email Support Specialist! We are seeking dedicated individuals who are passionate about delivering exceptional customer service through effective written communication.

In this role, you will be the primary point of contact for our German-speaking customers, assisting them by managing inquiries and resolving issues via email. Your ability to communicate clearly and efficiently will be essential in building strong relationships and ensuring customer satisfaction. Join our team and help us provide an outstanding customer experience!

Responsibilities

Respond to customer inquiries promptly and professionally via email communication.

Provide accurate information regarding our products and services to enhance customer understanding.

Document all customer interactions and resolutions in the relevant systems.

Collaborate with team members to optimize service processes and improve overall customer satisfaction.

Stay updated on products and any service changes to offer informed support to customers.

Gather customer feedback to identify opportunities for improvement in service delivery.