German Speaking Customer Service For Education & E - learning Industry - Remote Eligible

German Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language across various countries, specializing in industries such as social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. We proudly connect talented individuals with employers who share their values and aspirations. Currently, we are seeking a dedicated and motivated German Speaking Customer Service Representative for the Education & E-Learning industry. In this role, you will be instrumental in providing top-notch support to our clients and their customers, ensuring smooth communication and excellent service within the educational landscape. You will have the opportunity to leverage your linguistic abilities while making a tangible impact in the realm of e-learning. By joining our team, you will not only contribute to the success of our clients but also have the chance to enhance your personal and professional growth in an international environment. If you are passionate about education, possess strong customer service skills, and are eager to take on new challenges in a diverse marketplace, we encourage you to apply and explore the exciting possibilities that await you.

Responsibilities

• Provide exceptional customer service and support to German-speaking clients in the education and e-learning sector.
• Assist customers with inquiries related to products, services, and account management via phone, email, and chat.
• Resolve customer issues and complaints effectively, ensuring a positive customer experience.
• Maintain detailed knowledge of the company's educational products and services to accurately convey information to customers.
• Manage customer accounts, including processing orders, account changes, and resolving billing inquiries.
• Collaborate with internal teams to address and escalate customer feedback and improvement opportunities.
• Document all customer interactions in the CRM system for future reference and quality assurance.