German Speaking Customer Service For Media & Entertainment Industry - Remote Eligible

German Speaking Customer Service Professional

Patrique Mercier Recruitment, a leading agency specializing in connecting candidates with job opportunities abroad in their native language, is excited to announce an opening for a German Speaking Customer Service professional within the Media & Entertainment industry. With our focus on diverse sectors including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications, we pride ourselves on meticulously matching the right talent with the right organizations. Our commitment to excellence in recruitment processes ensures that we cater to the unique talents of individuals seeking to thrive in their careers internationally. If you are passionate about providing outstanding customer support and fluent in German, this role offers you the chance to work in a dynamic environment while leveraging your language skills to assist clients in the vibrant media and entertainment landscape. Join us at Patrique Mercier Recruitment, a project owned by The House of Mercier, and embark on a rewarding career journey where your expertise can help shape the future of customer experience. This position not only offers the opportunity to engage with a diverse clientele but also paves the way for personal and professional growth in the global marketplace.

Responsibilities

• Provide exceptional customer service to clients in the Media & Entertainment sector.
• Assist German-speaking customers via phone, email, and chat with inquiries and issues.
• Resolve customer complaints efficiently and professionally while maintaining a positive rapport.
• Maintain an in-depth knowledge of the company's products, services, and promotions.
• Work collaboratively with team members to improve customer satisfaction metrics.
• Identify trends in customer inquiries and provide feedback to management for service improvement.
• Document all customer interactions accurately in the customer relationship management (CRM) system.