German Speaking Customer Service For Retail Industry - Remote Eligible

German Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in various industries, including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our robust recruitment process ensures that top candidates are matched with the right employers, paving the way for successful careers abroad. We are currently seeking a passionate and dedicated German Speaking Customer Service Representative for a prominent role in the retail industry.

This position offers a unique opportunity to work in a dynamic environment where excellent customer service meets the retail sector's exciting challenges. As part of a globally recognized company, you will play a vital role in ensuring customer satisfaction and supporting our clients in their retail endeavors. If you are fluent in German and have a flair for customer service, we invite you to join our team and make a meaningful impact in the retail landscape while advancing your career internationally.

Responsibilities

• Provide exceptional customer service to German-speaking clients in the retail industry.
• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Assist customers with product information, order processing, and issue resolution.
• Maintain accurate customer records and ensure all interactions are documented accordingly.
• Collaborate with various departments to provide seamless support and enhance customer experience.
• Identify and escalate issues that require immediate attention or resolution to management.
• Stay updated on product knowledge and industry trends to assist customers effectively.