German Speaking Customer Service For Social Media Industry - Remote Eligible

German Speaking Customer Service Representative

Patrique Mercier Recruitment is seeking a talented and motivated German Speaking Customer Service representative for the Social Media industry. We are the leading agency for candidates seeking jobs in their native language across various international markets. Our expertise spans multiple sectors, including social media, gaming, healthcare, retail and e-retail, travel, automotive, financial, insurance, energy, and telecommunications. At Patrique Mercier Recruitment, our mission is to connect the best candidates with top employers, ensuring a perfect match for both parties. As part of our dedicated team, you will play a pivotal role in enhancing customer experience by providing support in the German language, helping users navigate their social media platforms, and ensuring their queries are resolved efficiently. Join us at Patrique Mercier Recruitment, a project owned by The House of Mercier, where we strive to help individuals find their dream jobs abroad while fostering a diverse and inclusive workplace.

Responsibilities

• Provide exceptional customer service to German-speaking clients in the social media industry.
• Assist customers with inquiries related to social media platforms, including troubleshooting and account management.
• Respond promptly to customer queries via various communication channels, including email, chat, and phone.
• Maintain accurate records of customer interactions and transactions in the system.
• Identify and escalate complex issues to the appropriate teams for resolution.
• Gather customer feedback to improve services and enhance the overall customer experience.
• Collaborate with team members to share best practices and solutions to common customer challenges.