German Speaking Customer Service For Information Technology (IT) Industry - Remote Eligible

German Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency specializing in connecting candidates with jobs in their native language across various countries. We are known for our expertise in multiple industries, including social media, gaming, healthcare, and more. Our mission is to match the best talent with the right employers, ensuring a seamless transition for candidates seeking international opportunities. We are currently seeking a German Speaking Customer Service Representative for the Information Technology (IT) industry. In this role, you will provide exceptional customer support to German-speaking clients, addressing their inquiries and resolving issues related to IT services and products. This position offers the chance to work in a dynamic and multicultural environment, where you will enhance your skills while contributing to our clients' success. If you're passionate about customer service and possess the ability to communicate effectively in German, we invite you to apply and discover how Patrique Mercier Recruitment can help you find your dream job abroad.

Responsibilities:

• Provide high-quality customer service to German-speaking clients in the IT industry.
• Respond promptly to customer inquiries via phone, email, and chat.
• Diagnose and resolve technical issues, ensuring customer satisfaction.
• Maintain and update customer accounts and records accurately.
• Collaborate with other departments to enhance service delivery and improve customer experience.
• Educate customers on IT products and services, providing clear instructions and troubleshooting tips.
• Gather customer feedback and report to management for continuous improvement.