German Speaking Customer Service For Automotive Industry - Remote Eligible

German Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries, and we are currently looking for a skilled German Speaking Customer Service Representative to join our team in the automotive industry. Our agency specializes in various sectors including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications, ensuring that we match the best candidates with the right employers. We pride ourselves on our comprehensive recruitment process which not only caters to the needs of businesses but also opens doors for candidates to find their dream jobs abroad. This role is perfect for individuals who are passionate about customer service and possess the ability to communicate effectively in German and English. You will be the first point of contact for our clients, assisting them in navigating their queries and ensuring a high level of satisfaction.

Responsibilities

• Provide exceptional customer service to German-speaking clients in the automotive industry
• Assist customers with inquiries via phone, email, and chat
• Resolve customer complaints and issues in a timely and effective manner
• Maintain comprehensive knowledge of automotive products and services
• Document and track customer interactions in the CRM system
• Collaborate with other departments to enhance the overall customer experience
• Perform administrative tasks related to customer service operations