German Speaking Customer Service For Pharmaceuticals Industry - Remote Eligible

German Speaking Customer Service Representative

Patrique Mercier Recruitment, a leading agency dedicated to connecting candidates with job opportunities in their native languages internationally, is excited to announce an opening for a German Speaking Customer Service Representative within the Pharmaceuticals industry. Our agency specializes in a variety of sectors, including social media, gaming, healthcare, and more. We pride ourselves on our meticulous recruitment process, ensuring that we align the best talent with the most suitable employers. At Patrique Mercier Recruitment, which is a part of The House of Mercier, we prioritize helping individuals find their ideal roles abroad while facilitating effective communication and understanding between candidates and organizations. If you are fluent in German and have a passion for providing exceptional customer service in the pharmaceutical field, we encourage you to apply and join us in making a difference in people's lives through your support and expertise.

Responsibilities

• Provide high-quality customer service to clients in the German language.
• Assist customers with inquiries regarding pharmaceutical products and services.
• Resolve customer issues and complaints effectively and efficiently.
• Maintain accurate records of customer interactions in the database.
• Collaborate with other departments to ensure customer satisfaction and resolve issues promptly.
• Educate customers on product information and usage.
• Conduct follow-up calls to ensure customer satisfaction after resolution.