German Speaking Customer Service For Telecommunications Industry - Remote Eligible

German Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language across various countries. We specialize in industries such as social media, gaming, healthcare, retail, travel, automotive, financial services, insurance, energy, and telecommunications, ensuring that job seekers are perfectly matched with employers who value their skills and cultural backgrounds. Currently, we are seeking a German Speaking Customer Service Representative to join a dynamic team in the telecommunications sector. This role is vital for providing exceptional service to German-speaking customers, addressing their inquiries, and ensuring their satisfaction with the company's products and services. Candidates will have the opportunity to work with a leading telecommunications provider while using their language skills to foster positive customer relations. If you are passionate about customer service and looking for an international opportunity where you can utilize your German language proficiency, we invite you to apply and start your career journey with us!

Responsibilities

• Manage inbound customer inquiries in German via phone, email, and chat channels.
• Provide accurate product and service information to customers.
• Assist customers with technical issues and troubleshooting on telecommunications products.
• Process customer orders, modifications, and cancellations efficiently.
• Document customer interactions and maintain detailed records in the CRM system.
• Collaborate with internal teams to resolve customer issues swiftly and effectively.
• Maintain a high level of customer satisfaction by ensuring timely resolution of inquiries.