German Speaking Customer Service For Automotive Industry - Remote Eligible

German Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language abroad, specializing in industries including social media, gaming, healthcare, retail, e-retail, travel, automotive, financial, insurance, energy, and telecommunications. We pride ourselves on our personalized recruitment process that ensures the perfect match between candidates and employers. Currently, we are looking for a German Speaking Customer Service Representative to join a dynamic team in the automotive industry. This role involves providing exceptional service to customers while supporting them with their inquiries and needs. Your fluency in German will be an essential asset as you assist a diverse customer base. You will work closely with various teams to ensure customer satisfaction and contribute to the overall success of the business. As a part of a respected agency, you will have the chance to thrive in a collaborative environment where your skills are valued and enhanced, while also obtaining the experience of working in an international context. Join us and take the next step in your career with Patrique Mercier Recruitment, where we help you find not just a job, but your dream job abroad.

Responsibilities

• Provide exceptional customer service to German-speaking clients in the automotive sector.
• Respond promptly to customer inquiries via phone, email, and chat.
• Assist customers with product information, order status, and troubleshooting.
• Maintain detailed records of customer interactions and feedback.
• Collaborate with other departments to resolve customer issues efficiently.
• Identify and escalate priority issues to the management team when necessary.
• Participate in training and development programs to enhance product knowledge and customer service skills.