German Speaking Customer Service For Media & Entertainment Industry - Remote Eligible
German Speaking Customer Service Representative
Join Patrique Mercier Recruitment, the leading agency specializing in helping candidates find jobs in their native language across various countries. Our expertise spans multiple industries including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. We pride ourselves on providing a recruitment service that matches the best candidates with the right employers, ensuring a seamless transition into new roles abroad. We are currently seeking a talented German Speaking Customer Service representative for a dynamic position in the Media & Entertainment industry. In this role, you will engage with clients and help them navigate their inquiries, ensuring a high level of customer satisfaction. If you are a skilled communicator and have a passion for media and entertainment, this opportunity is perfect for you. Join us in bridging the gap between talent and opportunity, and help customers feel supported in every interaction while representing a major player in the entertainment sector. With Patrique Mercier Recruitment, you have the opportunity to take your career to new heights, working in an international environment and furthering your professional journey abroad.
Responsibilities
- Provide exceptional customer service to clients in the Media & Entertainment industry.
- Handle customer inquiries via phone, email, and chat in German and English.
- Resolve issues and complaints efficiently while ensuring customer satisfaction.
- Maintain up-to-date knowledge of company products and services to provide accurate information.
- Assist customers with account setup, billing, and technical support related to media services.
- Collaborate with cross-functional teams to enhance customer experience and improve service processes.
- Track and document customer interactions in the company's CRM system for future reference.