German Speaking Customer Service For Biotechnology Industry - Remote Eligible

German Speaking Customer Service Representative

Are you fluent in German and looking to make a difference in the biotechnology industry? Patrique Mercier Recruitment, the leading agency for candidates seeking jobs in their native language abroad, is excited to announce an opening for a German Speaking Customer Service Representative. Specializing in fields such as social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications, we pride ourselves on matching the best candidates with the right employers. Our recruitment expertise ensures that you will be supported throughout your journey to find your dream job overseas. In this role, you will be at the forefront of delivering exceptional customer service to clients in the biotechnology sector, helping to facilitate their needs and concerns while representing a cutting-edge company dedicated to innovation and healthcare. Join us as we embark on helping you find opportunities that align not only with your professional ambitions but also within a rewarding work environment where your skills in customer service will be valued and grow.

Responsibilities

• Provide exceptional customer support to German-speaking clients in the biotechnology industry.
• Resolve customer inquiries and issues via phone, email, and chat promptly.
• Educate clients about products and services offered in the biotechnology sector.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to improve customer experience and support processes.
• Identify and escalate complex issues to the appropriate departments for resolution.
• Assist in gathering customer feedback to enhance product offerings and services.