German Speaking Customer Service For Manufacturing Industry - Remote Eligible

German Speaking Customer Service Position

Patrique Mercier Recruitment, the leading agency specializing in matching candidates with jobs in their native languages across various countries, is excited to announce a fantastic opportunity for a German Speaking Customer Service position within the manufacturing industry. With expertise spanning across diverse sectors including social media, healthcare, automotive, and telecommunications, we ensure each candidate finds their ideal role suited to their unique skills and aspirations. Our meticulous recruitment process is designed to pair the best talent with employers who value their contributions. We are committed to helping candidates from all backgrounds discover their dream jobs abroad. As part of our ongoing effort to connect qualified individuals with top employers, we invite passionate, motivated German speakers who are keen on delivering exceptional customer service in a thriving manufacturing environment to apply for this engaging role.

Responsibilities

• Provide exceptional customer service to clients in German via phone, email, and chat.
• Assist customers with inquiries regarding products, services, and order statuses in a friendly and efficient manner.
• Resolve complaints and issues promptly while ensuring customer satisfaction.
• Document customer interactions accurately and promptly in the CRM system.
• Collaborate with internal teams to address customer needs and enhance service delivery.
• Maintain a thorough understanding of the company's products and services to provide accurate information to customers.
• Identify opportunities for process improvements and contribute to operational efficiencies.