German Speaking Customer Service For Government & Public Sector Industry - Remote Eligible

German Speaking Customer Service Representative

Patrique Mercier Recruitment, a leading agency dedicated to helping candidates discover job opportunities in their native languages across various countries, is excited to announce an opening for a German Speaking Customer Service Representative within the Government & Public Sector industry. Our agency specializes in connecting top talent with premier employers in diverse fields, including social media, gaming, healthcare, and more. As a key player in the recruitment landscape, we pride ourselves on our thorough and personalized recruitment process, ensuring that candidates find their ideal roles and employers receive the best-fit talent. This position offers an excellent opportunity for those fluent in German and passionate about delivering exceptional customer service to make a meaningful impact in the public sector. If you are seeking to advance your career while assisting individuals and communities in need, we encourage you to apply and become part of our dedicated team, where we prioritize matching the right candidates with the right employers—your dream job abroad could be just a click away!

Responsibilities

• Provide exceptional customer service to German-speaking clients in the public sector.
• Respond promptly to customer inquiries via phone, email, and chat channels.
• Assist customers with information related to government services and processes.
• Manage customer complaints and resolve issues with professionalism and efficiency.
• Create and maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service processes and customer satisfaction.
• Stay updated on industry trends and changes in government policies that may affect service delivery.