German Speaking Customer Service For Logistics & Supply Chain Industry - Remote Eligible

German Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in helping individuals find opportunities in various industries, including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process is designed to ensure that we connect the best candidates with the right employers, making the job search experience smooth and effective. Currently, we are seeking a dedicated German Speaking Customer Service Representative for the Logistics & Supply Chain industry. In this role, you will leverage your language skills and customer service expertise to support our clients in managing their logistics and supply chain operations. This position offers a unique opportunity to work within a dynamic field while utilizing your German language proficiency to assist customers effectively. If you are ready to take on a challenging yet rewarding role and are looking to further your career in an international setting, we encourage you to apply and discover how we can help you find your dream job abroad with Patrique Mercier Recruitment, a project owned by The House of Mercier.

Responsibilities

Provide exceptional customer service and support to German-speaking clients in the logistics and supply chain sector.

Respond to customer inquiries via phone, email, and chat in a professional and timely manner.

Assist with order processing, tracking shipments, and managing inventory queries.

Collaborate with internal teams to resolve customer issues and improve service delivery.

Maintain accurate records of customer interactions and transactions.

Identify, assess, and escalate customer issues as necessary to ensure prompt resolution.

Educate customers about our services, policies, and procedures to enhance their experience.