German Speaking Customer Service For Government & Public Sector Industry - Remote Eligible

German Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in various countries. We specialize in connecting talented individuals with opportunities across a range of industries including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our commitment to a tailored recruitment process ensures that we match the best candidates with the right employers, a process backed by our reputation for excellence. We are currently seeking a German Speaking Customer Service Representative to join our team within the Government & Public Sector industry. This position is ideal for individuals who are passionate about helping others and possess exceptional communication skills. As part of our organization, you will have the opportunity to work in a supportive and dynamic environment, assisting citizens and stakeholders in navigating government services. With a focus on providing top-notch customer service, you will contribute to the overall mission of facilitating access to essential services. Join us and take the next step in your career while making a real impact in the public sector.

Responsibilities

• Provide exceptional customer service support to German-speaking clients in the Government & Public Sector.
• Handle inquiries and resolve issues via phone, email, or online chat in a timely manner.
• Assist clients in understanding government services and procedures.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to address customer needs and improve service delivery.
• Provide feedback to management on service improvement opportunities.
• Stay updated on government policies, procedures, and relevant industry information.