German Speaking Customer Service For Transportation (rail, Shipping, Etc.) Indus - Remote Eligible
German Speaking Customer Service Representative
Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language in various countries. We focus on industries such as social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications, ensuring that the recruitment process accurately matches the best candidates with the right employers. As part of this mission, we are currently seeking a German Speaking Customer Service representative for the Transportation sector, specifically in rail and shipping. This role is an excellent opportunity for individuals passionate about providing exceptional customer service in a dynamic environment. In this position, you will be part of a talented team dedicated to helping customers navigate their transportation needs while utilizing your language skills to communicate effectively. Whether you are experienced in customer service or looking to expand your horizons in a new industry, you will find a welcoming environment that values diversity and innovation. Join us at Patrique Mercier Recruitment, a project owned by The House of Mercier, and take the next step in your career while making a difference through your work in the transportation industry.
Responsibilities:
- Provide exceptional customer service support to German-speaking clients in the transportation sector.
- Answer customer inquiries via phone, email, and chat regarding rail and shipping services.
- Resolve customer issues promptly and effectively, ensuring customer satisfaction is achieved.
- Process bookings and amendments in a timely manner while maintaining accurate records.
- Engage with customers to understand their needs and provide tailored solutions.
- Collaborate with team members to improve service processes and customer experience.
- Assist in training new staff on customer service protocols and software tools.