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German Speaking Airline Customer Service Agent
Assist German-speaking customers with flight booking issues and complaints efficiently
Rhodes, Aegean, Greece
Entry Level
1 week ago
German Speaking Airline Customer Service Agent
Patrique Mercier Recruitment is excited to present a wonderful opportunity for German speakers! We are seeking a German Speaking Airline Customer Service Agent to join our passionate team. This role is designed for individuals who are committed to providing outstanding support to customers in the airline industry. If you have a knack for helping others and enjoy working in a fast-paced environment, we want you on our team!
Responsibilities
- Deliver exceptional customer service to German-speaking airline customers through phone, email, and chat.
- Assist with various inquiries related to flight bookings, changes, and cancellations.
- Handle customer complaints and issues, ensuring a prompt and effective resolution.
- Provide accurate information regarding airline services, policies, and promotional offers.
- Document all customer interactions meticulously and maintain detailed records.
- Collaborate with colleagues to meet performance goals and increase customer satisfaction.
- Keep abreast of industry changes and trends to offer knowledgeable support to customers.