French Speaking Tier 1 Support Agent

French Speaking Tier 1 Support Agent

Patrique Mercier Recruitment is excited to announce an opportunity for a French Speaking Tier 1 Support Agent! If you are fluent in French and have a strong commitment to customer service, this role is an excellent opportunity for you.

As a Tier 1 Support Agent, you will act as the first point of contact for our French-speaking customers, assisting them with inquiries and resolving a variety of technical issues. Your exceptional communication skills and problem-solving abilities will play a pivotal role in ensuring customer satisfaction.

Join our dynamic team where your contributions are recognized, and you can take your career to the next level in a supportive and engaging environment!

Responsibilities

• Provide high-quality Tier 1 support to French-speaking customers through various channels including phone, email, and chat.
• Troubleshoot and resolve basic technical inquiries and service-related issues.
• Document customer interactions accurately in the support database.
• Offer clear guidance and instructions regarding product features to customers.
• Escalate complex issues to higher-tier support as necessary.
• Maintain a professional and friendly demeanor in all customer interactions.