French Speaking Tier 1 Support Agent

French Speaking Tier 1 Support Agent

Patrique Mercier Recruitment is excited to announce an opening for a French Speaking Tier 1 Support Agent! If you are fluent in French and have a strong dedication to providing exceptional customer service, this position is the perfect chance for you to shine.

As a Tier 1 Support Agent, you will act as the first point of contact for our French-speaking customers, helping them with inquiries and resolving a range of technical issues. Your superb communication skills and customer-focused approach will ensure that clients receive outstanding support.

Join our vibrant team where your contributions are celebrated, and you will have the opportunity to develop your skills while making a significant impact on customer satisfaction!

Responsibilities

• Deliver high-quality Tier 1 support to French-speaking customers through various communication channels such as phone, email, and chat.
• Troubleshoot and resolve basic technical inquiries and service-related issues.
• Accurately document customer interactions in the support database.
• Provide clear guidance and instructions to customers regarding product features and services.
• Escalate complex issues to higher-tier support when necessary.
• Maintain a positive and professional demeanor in all customer interactions.