French Speaking Technical Support Advisor

French Speaking Technical Support Advisor

Patrique Mercier Recruitment is excited to announce a wonderful opportunity for a French Speaking Technical Support Advisor! This role is ideal for individuals fluent in French who are passionate about technology and dedicated to providing excellent customer service.

As a French Speaking Technical Support Advisor, you will play a crucial role in assisting French-speaking customers with their technical inquiries and troubleshooting their concerns with our products and services. Your expertise will directly contribute to ensuring customer satisfaction and retention.

Join our dynamic team in a collaborative environment, and have a significant positive impact on the customer experience while advancing your career!

Responsibilities

• Provide exceptional technical support to French-speaking customers via phone, email, and chat.
• Troubleshoot and resolve a variety of technical issues related to hardware, software, and networking.
• Accurately document customer interactions and solutions within the support system.
• Work collaboratively with team members to enhance service levels and improve processes.
• Stay informed of product updates and company policies to provide accurate assistance.
• Maintain a positive, professional attitude during all customer interactions.