French Speaking Support Center Analyst

French Speaking Support Center Analyst

Patrique Mercier Recruitment is excited to announce an excellent opportunity for a French Speaking Support Center Analyst to join our dynamic team! If you are enthusiastic about technology and have a passion for providing outstanding customer service, this role is a perfect fit for you.

As a French Speaking Support Center Analyst, you will be responsible for assisting our French-speaking clients with their technical queries and issues. Your excellent communication skills and problem-solving abilities will be pivotal in ensuring a high level of customer satisfaction.

This position not only allows you to utilize your language skills but also to develop your career in a supportive and innovative environment!

Responsibilities

• Deliver high-quality support to French-speaking customers through phone, email, and chat.
• Troubleshoot and resolve diverse technical issues related to software, hardware, and applications.
• Maintain accurate records of customer interactions, inquiries, and resolutions.
• Collaborate with team members to escalate complex issues as necessary.
• Stay updated on product features and updates to effectively assist clients.
• Engage in regular training to improve technical knowledge and customer support skills.