French Speaking Support Center Analyst

French Speaking Support Center Analyst

Patrique Mercier Recruitment is excited to present a unique opportunity for a French Speaking Support Center Analyst to join our talented team! If you are driven by customer service and have a passion for technology, this role is tailor-made for you.

As a French Speaking Support Center Analyst, you will be instrumental in assisting our French-speaking clients with their technical inquiries and issues. Your strong communication skills and commitment to problem-solving will be key to providing a seamless customer experience.

This position not only leverages your language abilities but also supports your professional growth in a collaborative and innovative environment!

Responsibilities

• Provide top-notch support to French-speaking customers through various communication channels including phone, email, and chat.
• Troubleshoot and resolve various technical issues related to software, hardware, and applications.
• Keep detailed records of customer interactions, inquiries, and solutions.
• Collaborate with team members to escalate more complex issues as needed.
• Stay informed on product features and updates to deliver accurate assistance.
• Engage in ongoing training to enhance your technical knowledge and support capabilities.