French Speaking Streaming Platform Support Representative

French Speaking Streaming Platform Support Representative

Patrique Mercier Recruitment is excited to introduce a fantastic opportunity for a French Speaking Streaming Platform Support Representative! If you have a passion for customer service and a keen interest in the streaming industry, we would love to hear from you.

In this role, you will be the primary support contact for our French-speaking customers, assisting them with their questions and troubleshooting any issues they face with our streaming platform. Your support will help ensure that users have a smooth and enjoyable experience as they engage with our services.

Join our dedicated team and make a significant impact on customer satisfaction and retention!

Responsibilities

• Provide outstanding customer support to French-speaking clients via email, chat, and phone.
• Identify and troubleshoot technical issues related to the streaming platform.
• Assist customers with inquiries regarding account management, platform features, and subscription options.
• Maintain accurate records of customer interactions and resolutions in our support database.
• Collaborate with the technical team to resolve complex issues as necessary.
• Participate in ongoing training to remain up-to-date with platform developments and enhancements.