French Speaking Streaming Platform Support Representative

French Speaking Streaming Platform Support Representative

Patrique Mercier Recruitment is excited to offer an excellent opportunity for a French Speaking Streaming Platform Support Representative! If you are passionate about customer service and the streaming industry, this role is crafted just for you.

As a representative, you will be the first point of contact for our French-speaking customers, assisting them with their inquiries, troubleshooting issues, and ensuring a smooth experience on our streaming platform. Your support will help users make the most of our services and enjoy their favorite content without interruptions.

Become a part of our dedicated team and contribute significantly to enhancing customer satisfaction!

Responsibilities

• Provide high-quality customer support to French-speaking clients through email, chat, and phone.
• Troubleshoot and resolve technical issues related to the streaming platform.
• Guide customers through account management, feature navigation, and subscription questions.
• Document customer interactions and resolutions accurately in our support system.
• Collaborate with the technical team to assist with more complex inquiries.
• Participate in training sessions to stay informed about platform updates and support strategies.