French Speaking Service Desk Analyst

French Speaking Service Desk Analyst

Patrique Mercier Recruitment is excited to announce an outstanding opportunity for a French Speaking Service Desk Analyst to join our dynamic team. We are looking for individuals who are passionate about technology and are dedicated to providing exceptional support to our French-speaking clients.

In this role, you will serve as the initial point of contact for clients experiencing technical issues, offering assistance through various communication channels such as phone, email, and chat. Your effective problem-solving abilities and strong communication skills will be vital in ensuring customer satisfaction and resolving inquiries efficiently.

This position not only offers room for career development but also allows you to work in a collaborative environment where your contributions are valued!

Responsibilities

• Provide top-notch IT support to French-speaking customers through multiple communication channels.
• Diagnose and resolve various hardware, software, and networking issues effectively.
• Document all customer interactions and troubleshoot processes within our ticketing system.
• Collaborate with team members to escalate and resolve complex technical problems.
• Engage in continuous learning to stay updated on product knowledge and best practices.
• Contribute to improvements in service delivery based on customer feedback and insights.