French Speaking Online Platform Support Agent

French Speaking Online Platform Support Agent

Patrique Mercier Recruitment is delighted to offer an exciting opportunity for a French Speaking Online Platform Support Agent! If you have a passion for customer service and are fluent in French, this role is perfect for you.

As a French Speaking Online Platform Support Agent, you will be the primary point of contact for our French-speaking customers, addressing their inquiries and troubleshooting any technical issues they may encounter while using our online platform. Your main objective will be to ensure a seamless and enjoyable experience for our users.

Join our dynamic team and play a vital role in enhancing customer satisfaction while developing your skills in a nurturing environment!

Responsibilities

• Provide top-tier support to French-speaking customers through email, chat, and telephone communication.
• Quickly identify and resolve technical issues related to the online platform.
• Accurately document customer interactions and resolutions.
• Collaborate with other departments to escalate complex inquiries as needed.
• Educate users on platform features to promote better engagement.
• Participate in ongoing training initiatives to improve product knowledge and customer service effectiveness.