French Speaking Online Platform Support Agent

French Speaking Online Platform Support Agent

Patrique Mercier Recruitment is excited to announce an opening for a French Speaking Online Platform Support Agent! This role is perfect for individuals who have a passion for assisting customers and possess excellent communication skills in French.

In this position, you will be the main point of contact for our French-speaking customers, helping them with inquiries and troubleshooting any issues they may face while using our online platform. Your goal will be to ensure a smooth and enjoyable experience for our users.

Join our dynamic team and play a crucial role in providing outstanding support while further developing your skills in a collaborative environment!

Responsibilities

• Provide high-quality support to French-speaking customers through email, chat, and phone communication.
• Identify and resolve technical issues related to the online platform efficiently.
• Maintain accurate documentation of customer interactions and solutions.
• Collaborate with other teams to escalate complex inquiries when necessary.
• Educate users on platform features and encourage their engagement.
• Participate in ongoing training to enhance your product knowledge and customer service capabilities.