French Speaking Multilingual Support Representative

French Speaking Multilingual Support Representative

Patrique Mercier Recruitment is excited to offer an outstanding opportunity for a French Speaking Multilingual Support Representative. This vital role focuses on delivering top-notch customer support to our diverse global clientele, ensuring their needs are met with excellence.

In this position, you will be responsible for assisting customers primarily in French along with other languages as necessary, addressing inquiries and resolving issues effectively. Your proficiency in the French language, paired with a dedicated customer-centric approach, will play a significant role in fostering positive customer experiences.

Key Responsibilities

• Engage with customers through various channels, including phone, email, and chat in French and additional languages as necessary
• Provide accurate information regarding products and services to assist customers
• Effectively troubleshoot and resolve customer queries to ensure satisfaction
• Document all customer interactions to maintain comprehensive records
• Collaborate with team members to enhance customer service quality
• Stay informed about product offerings and company policies for effective support