French Speaking Helpdesk Support Agent

French Speaking Helpdesk Support Agent

Patrique Mercier Recruitment is thrilled to announce an opening for a French Speaking Helpdesk Support Agent! We are seeking a passionate individual who can deliver high-quality customer service while leveraging their language capabilities to assist our French-speaking clientele.

In this position, you will be responsible for providing exceptional technical support to customers, addressing their queries and troubleshooting issues related to our products and services. Your effective communication skills and problem-solving abilities will play a crucial role in ensuring customer satisfaction.

This opportunity offers a dynamic work environment where you can develop your skills and contribute to a supportive team atmosphere.

Responsibilities

• Offer outstanding helpdesk support to French-speaking customers via phone, email, and chat.
• Troubleshoot and resolve a variety of technical problems involving software, hardware, and services.
• Document all customer interactions and solutions correctly in the support database.
• Collaborate with team members to improve service quality and customer satisfaction.
• Educate customers about product features and provide best practice guidance.
• Stay updated on product knowledge and technical advancements to assist customers effectively.