French Speaking Frontline Support Representative

French Speaking Frontline Support Representative

Patrique Mercier Recruitment is delighted to announce an exciting opportunity for a French Speaking Frontline Support Representative! If you are passionate about providing outstanding customer service and enjoy assisting others, we would love to have you on our team.

As a French Speaking Frontline Support Representative, you will be the first point of contact for our French-speaking customers, addressing their inquiries and resolving any issues they may encounter. Your role is critical in ensuring that every customer receives timely and effective support, contributing to a positive experience and strong customer loyalty. Join us and be part of delivering exceptional service!

Responsibilities

• Provide high-quality customer support to French-speaking clients through phone, email, and live chat.
• Effectively resolve queries and complaints while maintaining a professional demeanor.
• Accurately document customer interactions and resolutions in the support system.
• Collaborate with team members to identify solutions and improve service quality.
• Stay informed about products, services, and company policies to assist customers effectively.
• Adhere to best practices and company guidelines for service excellence.