French Speaking End User Support Specialist

French Speaking End User Support Specialist

Patrique Mercier Recruitment is excited to announce a fantastic opportunity for a French Speaking End User Support Specialist. In this key role, you will be responsible for providing exceptional support to our French-speaking clients, ensuring they receive the highest level of service with their IT inquiries.

Your primary tasks will involve troubleshooting a variety of technical issues while maintaining a strong focus on customer satisfaction. If you have a passion for technology and a knack for problem-solving, we encourage you to apply!

Join our dynamic team and make a significant impact on user experiences!

Responsibilities

• Deliver high-quality end-user support to French-speaking clients through various communication channels.
• Troubleshoot and resolve issues related to hardware, software, and applications efficiently.
• Document customer interactions and maintain accurate records of support inquiries and resolutions.
• Collaborate with cross-functional teams to ensure timely and effective problem resolution.
• Stay updated on product information to assist customers confidently.
• Contribute to the continuous improvement of internal support processes and documentation.