French Speaking Email Support Specialist

French Speaking Email Support Specialist

Patrique Mercier Recruitment is pleased to offer a position for a French Speaking Email Support Specialist! We are looking for dedicated individuals who are passionate about delivering exceptional customer service through effective email communication.

In this role, you will assist our French-speaking customers by managing their inquiries and resolving issues via email. Your excellent communication skills will be crucial in building positive customer relationships and ensuring satisfaction. Join our team and contribute to providing outstanding customer experiences!

Responsibilities

1. Handle customer inquiries and issues promptly and professionally through email correspondence.
2. Provide accurate information regarding our products and services to facilitate customer understanding.
3. Maintain comprehensive documentation of customer interactions and resolutions in the relevant systems.
4. Collaborate with team members to enhance service processes and improve overall customer satisfaction.
5. Stay informed about product offerings and changes to provide informed support.
6. Gather and analyze customer feedback to identify areas for service improvement.