French Speaking E - commerce Support Specialist

French Speaking E-commerce Support Specialist

Patrique Mercier Recruitment is excited to announce an opportunity for a French Speaking E-commerce Support Specialist! If you have a strong customer service orientation and a passion for e-commerce, this position offers a fantastic chance to leverage your skills while joining a dynamic team.

As a French Speaking E-commerce Support Specialist, you will be the front line of communication for our French-speaking customers. You will assist them with their inquiries, resolve issues, and ensure they have a seamless experience while navigating our e-commerce platform.

Responsibilities

• Provide exceptional support to French-speaking customers via telephone, email, and live chat.
• Address inquiries related to products, orders, deliveries, and returns.
• Effectively resolve customer issues while maintaining a positive and professional demeanor.
• Document customer interactions and maintain comprehensive records for quality assurance.
• Collaborate with other teams to meet customer needs and enhance service delivery.
• Stay informed about product offerings and trends in the e-commerce industry.
• Solicit and analyze customer feedback to contribute to service improvements.