Finnish Speaking Tier 1 Support Agent

Finnish Speaking Tier 1 Support Agent

Patrique Mercier Recruitment is delighted to offer a fantastic opportunity for a Finnish Speaking Tier 1 Support Agent! If you are fluent in Finnish and have a passion for delivering excellent customer service, this role is an ideal fit for you.

In this position, you will be the first point of contact for our Finnish-speaking customers, assisting them with inquiries and resolving a variety of technical issues. Your strong communication abilities and customer-centric approach will be essential in ensuring a positive experience for clients.

Join our supportive team where your efforts will be acknowledged, and you will have the chance to develop your career while making a meaningful impact on customer satisfaction!

Responsibilities

• Provide exceptional Tier 1 support to Finnish-speaking customers via phone, email, and chat.
• Troubleshoot and resolve basic technical inquiries and service-related issues.
• Document customer interactions accurately in the support database.
• Offer clear guidance and instructions regarding product features to customers.
• Escalate complex issues to higher-tier support when required.
• Maintain a positive and professional demeanor in all customer interactions.