Dutch Speaking Tier 1 Support Agent

Dutch Speaking Tier 1 Support Agent

Patrique Mercier Recruitment is excited to announce an opening for a Dutch Speaking Tier 1 Support Agent! If you are passionate about helping others and fluent in Dutch, this position provides an excellent opportunity to showcase your skills.

As a Tier 1 Support Agent, you will be the initial point of contact for our Dutch-speaking customers, providing assistance with a range of inquiries and addressing technical issues. Your ability to communicate effectively and empathize with customers will be key in delivering a positive experience.

Become part of a dedicated team that values your input and nurtures your professional growth while making a significant difference in customer satisfaction!

Responsibilities

• Deliver top-notch Tier 1 support to Dutch-speaking customers through various communication channels including phone, email, and chat.
• Troubleshoot and resolve basic technical inquiries and service-related issues
• Accurately document customer interactions in the support system.
• Guide customers with clear and concise instructions on product features.
• Escalate complex issues to higher-tier support when needed.
• Maintain a friendly and professional tone in all customer interactions.