Dutch Speaking Service Desk Analyst

Dutch Speaking Service Desk Analyst

Patrique Mercier Recruitment is excited to present a great opportunity for a Dutch Speaking Service Desk Analyst to join our energetic team. We are on the lookout for enthusiastic individuals who possess strong technical skills and a dedication to providing outstanding customer service to our Dutch-speaking clients.

As a Service Desk Analyst, you will be responsible for managing and resolving a variety of technical issues through effective communication across different channels, including phone, email, and live chat. Your ability to troubleshoot and provide efficient solutions will be essential in ensuring client satisfaction.

This position offers a unique chance to develop your career in a supportive environment that encourages innovation and teamwork!

Responsibilities

• Offer exceptional technical support to Dutch-speaking clients via multiple communication channels.
• Diagnose, troubleshoot, and resolve hardware and software issues efficiently.
• Document customer interactions, manage support tickets, and maintain accurate records.
• Collaborate with IT specialists to effectively handle complex technical inquiries.
• Participate in training sessions to enhance product knowledge and service capabilities.
• Contribute to continuous improvement initiatives based on customer feedback.